Government Service Design 2018
Using Service Design and Re-engineering End-to-End Process to Become Customer Centric
Service Design is all the buzz that is going around the Australian government at the moment. Like customer experience, Service Design focuses on the design and implementation of interactions that happen across the entire customer journey. It involves the front office, resources, communication, layout and focuses on creating the best possible experience for your customer.
Nothing makes a bigger difference to getting a service right than making it tangible early in the design process.
Faced with constant digital shifts, understanding customer expectation and operating to tight financial budgets, it is paramount to ensure a concrete service model is created early on. Given this, Government Service Design 2018 will bring together federal, state and local government professionals to talk about some of the most innovative service design projects currently happening. You can learn more about:
Human centered design and understanding your customer and their needs
Designing end to end customer centric services
Gaining stakeholder buy in and culture change
Equip your organisation with right service design strategies to help you achieve the best customer experience with high quality and sustainable customer service.