Government Service Design 2017
Using Service Design and Re-engineering End-to-End Process to Become Customer Centric
Service Design is all the buzz that is going around the Australian government at the moment. Like customer experience, Service Design focuses on the design and implementation of interactions that happen across the entire customer journey. It involves the front office, resources, communication, layout and focuses on creating the best possible experience for your customer.
Nothing makes a bigger difference to getting a service right than making it tangible early in the design process.
Faced with constant digital shifts, understanding customer expectation and operating to tight financial budgets, it is paramount to ensure a concrete service model is created early on. Given this, Government Service Design 2017 will bring together federal, state and local government professionals to talk about some of the most innovative service design projects currently happening. You can learn more about:
Human centered design and understanding your customer and their needs
Designing end to end customer centric services
Gaining stakeholder buy in and culture change
Equip your organisation with right service design strategies to help you achieve the best customer experience with high quality and sustainable customer service.
Director of Digital Services
NSW Department of Education
Director Customer Relationships
Department of Housing and Public Works
Strategic Director- Customer Focus & Innovation
City of Casey
A/ Driver and Vehicle Services General Manager
Department of Transport WA
Principal Policy Offi cer, ICT Policy
Department of Finance, Services and Innovation
Contact Centres Transformation Deployment and Improvement Manager
Digital Service Reform Consultant
NSW Government - Department of Finance, Service and Innovation
Manager Customer Service
City of Sydney