31 July - 01 August, 2018 | Rydges Sydney Central , Sydney, Australia

Interactive Workshops

Workshops A : Tuesday 31 July 2018

7:00 am - 9:15 am Creating Your Digital Service Delivery Strategy: Reengineering Services to Position Your Organisation for Digital Transformation

The DTA’s Digital Service Standard is used to ensure digital teams build simple, clear and fast services through meeting 13 key criteria. While only applying to Commonwealth information and transactional services, state, territory and local government services are welcome to benchmark and apply the standard to improve delivery. As there isn’t a compulsory standard or framework for developing a digital service strategy, organisations much understand their own capabilities and determine the direction and journey to embark on while continuously meeting customer needs. To get ahead in 2018, this workshop will look at first-hand how to reengineer your services to accelerate your digital strategy for future transformation.

Enjoy a complimentary breakfast, tea and coffee while you learn about:

  • How to effectively evaluate and collate feedback to carefully determine what needs to be updated to benefit your organisation and future transformation
  • Designing and building platforms that consider privacy, security, quality reliability and value for money
  • Understanding what you could do to ensure staff and executive buy-in to improve capability and performance standards during transformation
  • Strengthening core technology and internal capability to build success

Workshops B : Wednesday 1 August 2018

7:00 am - 9:15 am How Structured User Research and Analysis Can Help Transform Services for Customers and Benefit Your Organisation

Jenny Hunter - General Manager, User-Centred Design Bureau of Meteorology
The key to launching a successful new service is to truly, madly, deeply understand customer needs, problems and behaviour. But what does this mean in practice and how much time and money can be allocated to this process? Done well, an effective user design process with qualitative user research and analytical data, can potentially cost less while delivering greater value to the customer. In this workshop, you will learn some of the best practices and techniques to build and establish the capability to design the best user-centred design framework for your organisation, starting from the basics. You will also discover the importance of working closely with different project teams to enhance your business capability and long term planning of service delivery.

Enjoy a complimentary breakfast, tea and coffee while you learn about:

  • Building the process through buy in: The importance of user research and developing insights to shape policies, processes and frameworks
  • Establishing the value of your project to ensure it is flexible to accommodate changing business goals and able to improve basic functions and services
  • Ongoing customer analysis to determine any future priorities or investment needed to improve service design and delivery
  • Quantitative and Qualitative analysis: Developing more quantitative analysis in order to complement the qualitative user research

Facilitator:
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Jenny Hunter

General Manager, User-Centred Design
Bureau of Meteorology