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Ahead of the Government Service Design Summit 2018 we chat to Andrew Dadswell, Senior Manager of Strategic Engagement at ASIC. In this article Andrew explores ASIC’s strategic review of their MoneySmart offering and delves into the human centred design approaches being leveraged to shape service offerings and enhance the user experience.
Service NSW: Embedding a Scalable Knowledge Ecosystem into Operations to Deliver Customer Driven Services
Ahead of the Government Service Design Summit 2018 we chat to Bryan Williams, previously Chief Knowledge Officer at Service NSW. In this article Bryan shares with us details of Service NSW’ scalable knowledge system that is simultaneously streamlining operations, improving project delivery efficiency and increasing the front end user experience through improved service design and omni-channel access.