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Fast Track Your Attendance

Fast Track Your Attendance

Want to fast track your attendance to Government Service Design 2018? It's easy! Simply fill in the registration form and email back to registration@iqpc.com.au

Putting People First: Leveraging Human Centred Design in Service Delivery

Putting People First: Leveraging Human Centred Design in Service Delivery

Ahead of the Government Service Design Summit 2018 we chat to Andrew Dadswell, Senior Manager of Strategic Engagement at ASIC. In this article Andrew explores ASIC’s strategic review of their MoneySmart offering and delves into the human centred design approaches being leveraged to shape service offerings and enhance the user experience. 

Service NSW: Embedding a Scalable Knowledge Ecosystem into Operations to Deliver Customer Driven Services

Service NSW: Embedding a Scalable Knowledge Ecosystem into Operations to Deliver Customer Driven Services

Ahead of the Government Service Design Summit 2018 we chat to Bryan Williams, previously Chief Knowledge Officer at Service NSW. In this article Bryan shares with us details of Service NSW’ scalable knowledge system that is simultaneously streamlining operations, improving project delivery efficiency and increasing the front end user experience through improved service design and omni-channel access. 

Five Top Tips to Create Superior Customer Driven Government Services

Five Top Tips to Create Superior Customer Driven Government Services

Ahead of the Government Service Design Summit 2018 we take a look at the five best practice strategies government organisations from all across the country are leveraging to streamline internal processes, and optimise the end user experience.