Interview: Transforming Toowoomba Regional Council Services through a 5 year CX strategy

Interview: Transforming Toowoomba Regional Council Services through a 5 year CX strategy

In this interview transcript, Kirrilly Rowan, Manager, Customer Service, Toowoomba Regional Council, explores lessons learned from her organisation's CX journey to date and the steps they are taking to design services with the customer front of mind.


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