Reengineering service design at Department of Transport WA: Creating a single point of access for all transport services to drive a seamless customer experience

Reengineering service design at Department of Transport WA: Creating a single point of access for all transport services to drive a seamless customer experience

In this case study, Steve Mitchsinon, A/ Driver and Vehicle Services General Manager, Department of Transport Western Australia (WA), explores the tools his team is using to identify customer needs and pain-points and how they have progressed with reengineering their service design through collaboration across departments.


Please note: That all fields marked with an asterisk (*) are required.