Service NSW: Embedding a Scalable Knowledge Ecosystem into Operations to Deliver Customer Driven Services

Service NSW: Embedding a Scalable Knowledge Ecosystem into Operations to Deliver Customer Driven Services

Ahead of the Government Service Design Summit 2018 we chat to Bryan Williams, previously Chief Knowledge Officer at Service NSW. In this article Bryan shares with us details of Service NSW’ scalable knowledge system that is simultaneously streamlining operations, improving project delivery efficiency and increasing the front end user experience through improved service design and omni-channel access. 


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