Service NSW: Embedding a Scalable Knowledge Ecosystem into Operations to Deliver Customer Driven Services
Ahead of the Government Service Design
Summit 2018 we chat to Bryan Williams, previously Chief Knowledge Officer at
Service NSW. In this article Bryan shares with us details of Service NSW’ scalable knowledge system that is
simultaneously streamlining operations, improving project delivery efficiency
and increasing the front end user experience through improved service design
and omni-channel access.
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