31 July - 01 August, 2018 | Rydges Sydney Central , Sydney, Australia

Meet the Speakers


Meera Pankhania
Meera Pankhania
Service Design Capability Director
Digital Transformation Agency
Jenny Hunter
Jenny Hunter
General Manager, User-Centred Design
Bureau of Meteorology
Liz Raw
Experience Design Consultant
Workcover Queensland
Andrew Dadswell
Andrew Dadswell
Senior Manager, Strategic Engagement
Australian Securities & Investment Commission
Jane Cipants
Jane Cipants
Director, Client Service
Legal Aid NSW
Mary-Claire Monsalve
Mary-Claire Monsalve
Digital Design Manager
Australian Broadcasting Corporation
Rajesh Walton
Rajesh Walton
Director, Innovation, Information and Transformation
Australian Transaction Reports and Analysis Centre
Steven Issa
Director, Service Centres
Service NSW
Steve Mitchinson
Steve Mitchinson
A/ Driver and Vehicle Services General Manager
Department of Transport WA
Kirrilly Rowan
Kirrilly Rowan
Manager, Customer Service
Toowoomba Regional Council
Rohit Mandanna
Rohit Mandanna
Customer Centric Program Leader
NSW Office of the Environment and Heritage
Patrick Lloyd
Director, Service Delivery, Client Account Services
Australian Taxation Office
Hayley Bushell
Digital Solutions Manager
WorkCover Queensland
Hugh Koch
Manager, Economic Development and Tourism
Southern Grampians Shire Council
Belinda Dimovski
Director, Engagement and Support
Australian Red Cross
Peter Buckmaster
Director, Digital Services
NSW Department of Education
Jon Cina
Associate Director, Access and Equity
Victoria Legal Aid