31 July - 01 August, 2018 | Novotel Sydney Central, Sydney, Australia

Meet the Speakers

Confirmed Speakers:


Peter Buckmaster
Peter Buckmaster
Director of Digital Services
NSW Department of Education
Marie Jackson
Marie Jackson
Director Customer Relationships
Department of Housing and Public Works
Kirrilly Rowan
Kirrilly Rowan
Manager Customer Service
Toowoomba Regional Council
Kirk Mariner
Senior Service Design Lead
The Department of Internal Affairs New Zealand
Damien Le Breton
Manager Business Design Unit
NZ Transport Agency
Sally  Curtain
Sally Curtain
Strategic Director- Customer Focus & Innovation
City of Casey
Jerome Moulin
Jerome Moulin
Innovation Manager
NSW Department of Industry
Steve Mitchinson
Steve Mitchinson
A/ Driver and Vehicle Services General Manager
Department of Transport WA
Jackie  McIver
Jackie McIver
Senior Program Manager
ReachOut Australia
Liz Pollock
Manager R&L Web Business Integration
VicRoads
Sue Ferguson
Contact Centres Transformation Deployment and Improvement Manager
Service NSW
Skye Smart
Design Director
Australian Taxation Office
Simone Ellis
Simone Ellis
Digital Service Reform Consultant
NSW Government - Department of Finance, Service and Innovation
Sky May
Design Director
Australian Taxation Office
Darryl Carpenter
Manager - Integrated Services
The Department of Internal Affairs New Zealand
Catherine Veronesi
Catherine Veronesi
Manager Customer Service
City of Sydney
Leanne Fry
Leanne Fry
Program Manager
AUSTRAC