31 July - 01 August, 2018 | Rydges Sydney Central , Sydney, Australia

Carl Heise


Service Design Lead
NSW Department of Finance, Services and Innovation


4:30 PM Rapid Co-Design: Insights into DFSI’s Approach to Service Design

In the approach to service design, DFSI was given the opportunity to have practice models set around Agile, CX/US and Discovery, which allowed the organization to rapidly iterate the idea of Rapid Co-Design. Where government is often seen with the need to be quicker and to adopt modern operating environments, such an approach allowed DFSI to be more creative and value Top Down support. In this session, Carl will discuss:
  • Four stages: Identify, Understanding, Co-Design, Deliver. How this is used to capture customer experience that fit the appetite of the business
  • Utilising Agile as a framework to build and enhance digital platforms
  • Creating a co-author and co-design approach: How buy-in is possible through designing solutions by the people at the heart of the problem


Check out the incredible speaker line-up to see who will be joining Carl.

Download The Latest Agenda