With a drive to put customers at the centre service delivery, Queensland Government is on a journey to embed design practices at scale in order to implement a more customer-centred approach to designing and improving government services.
Meld Studios worked alongside Queensland Government agencies to apply an human-centred design approach to developing a framework for building design capability. This resulted in a solution specific to the context of Government that accommodates the
diversity of roles and integrates with existing Government processes, culture and constraints. This work won the 2018 Good Design Award® of the Year. In this session, Iain and Karina will:
- Share the collaborative, iterative approach to the design of a design capability building framework that led to successful adoption at scale
- Outline the importance of going beyond ‘practitioner design capability’, sharing the mindsets that contribute to the successful adoption of human-centred ways of working more broadly