31 July - 01 August, 2018 | Rydges Sydney Central, Sydney, NSW

Mary-Claire Monsalve

Digital Design Manager
Australian Broadcasting Corporation

3:50 PM CASE STUDY: Empowering Teams at ABC Through New Ways of Working to Enable the Innovation and Discovery Process of New Projects and Service Design

ABC has embarked on the development, discovery and implementation of a new Triple J App, and part of the process was introducing a new way of working for the endto- end product team. The evolving design discipline means careful management of staff and setting the tone from the top down to empower and upskill staff to embrace a new environment. In this session, Mary-Claire will discuss:

  • How to empower people to sit within their product, moving away from just being a service to being involved day-to-day
  • Overcoming skepticism and bringing stakeholders along the journey to create a highly upskilled team to manage design
  • The crossover with Design Strategy and Technology Implementation in delivering human-centred services and applications that meet both staff and customer needs

Check out the incredible speaker line-up to see who will be joining Mary-Claire.

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