Service Design Capability Director
Digital Transformation Agency
9:40 AM CASE STUDY: Human-Centred Policy: Designing Policy Using Agile Delivery and User-Centred Design
You will have heard of agile multidisciplinary teams delivering products and services, however, it’s rare to come across product and policy teams that have worked together to design a product that will impact millions of people in Australia. With this in mind, imagine a world where you are able to release government policy that has been researched, designed and tested with real people. Drawing on the DTA’s Digital Identity product and policy teams, Meera will discuss how the policy team embraced agile delivery and design research and the journey they went on to deliver a human-centred policy.
- Best practice steps and process to shifting the ways in which policy is designed for service delivery
- Developing creative ways to engage the team and warm up to agile delivery and user research
- The main outcome: Putting forward proposals for mini discoveries to test policies being written