31 July - 01 August, 2018 | Rydges Sydney Central, Sydney, NSW

Nick Condon


Head of Digital Citizen Services
Office for Digital Government Department of the Premier and Cabinet


8:00 AM Managing Digital Service Expectations – Identifying Improvements for Interactions and Uphold a Customer Centric Focus

  • Investigating what ‘instant service’ means for customers and how this can translate into organisational service strategies
  • Keeping with changes in the market and disruption – What systems can you invest in to ensure your organisation can adapt quickly to change
  • Encouraging transparency with the public to better their understanding on organisation priorities for customer service


Check out the incredible speaker line-up to see who will be joining Nick.

Download The Latest Agenda