31 July - 01 August, 2018 | Novotel Sydney Central, Sydney, Australia

Rajesh Walton

Director, Innovation, Information and Transformation
Australian Transaction Reports and Analysis Centre

3:40 PM Strengthening Engagement and Design of the ‘Smarter Regulator’ Program at AUSTRAC Through Shifting to a Partnership Mindset

As a smaller government agency, AUSTRAC is able to take advantage of their ability to be flexible and agile to redesign processes and services to move with the market. This has been the case with their ‘Smarter Regulator’ program, where the innovation of the service also comes through the change in mindset to a more partnership approach, and codesigningtheir services with the people they regulate. This in turn strengthens engagement, experience and sets the organisation up for an agile approach to possible changes in future services. In this session, Rajesh will discuss:

  • Creating an open and honest environment for customers and internal staff to be upfront with communicating strategy
  • Understanding the advantages for innovation hubs as a ‘blank page’ to generate ideas and engage with staff in developing a user-centred design approach
  • Sharing knowledge and leveraging expertise to create a more organised, collaborative approach to service design

Check out the incredible speaker line-up to see who will be joining Rajesh.

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