31 July - 01 August, 2018 | Novotel Sydney Central, Sydney, Australia

Steven Issa

Director, Service Centres
Service NSW


11:40 AM Next Generation Customer Experience and Service

Customer expectations are changing, and therefore service also much change. Service design can therefore involve exploring personas or learning from the private sector to design better for changing demographics and challenges of the future customer. This talk will help you to understand the next generation of customer experience and engagement to establish the areas for improvement and investment options for transformation.


Check out the incredible speaker line-up to see who will be joining Steven.

Download The Latest Agenda