31 July - 01 August, 2018 | Rydges Sydney Central , Sydney, Australia

Jon Cina


Associate Director, Access and Equity
Victoria Legal Aid


11:40 AM Moving Away from Siloes Processes to Integrated Systems to Influence Service Design

Part of service design is transforming traditionally siloed systems into integrated systems, which in turn will create more integrated approach for the future. This lightning talk will briefly explore how to establish programs and reporting processes to assist staff in developing accountability for customer outcomes. It will also touch on creating a continuous practice of updating and monitoring processes and systems to avoid falling back into old habits of disconnect.


Check out the incredible speaker line-up to see who will be joining Jon.

Download The Latest Agenda